At west elm, managed multiple residential design projects for B2B clients, ensuring seamless coordination and high-quality service.

Developed detailed floor plans and furniture quotes tailored to clients’ aesthetic preferences and budget requirements. Provided in-store design consultations while traveling for on-site home design appointments and furniture installs. Maintained strong relationships with clients and consistent customer service throughout the project lifecycle, from initial consultation to final delivery. Acted as a liaison between clients, vendors, and the delivery service team to resolve issues such as furniture damages and lead-time inquiries.