SEATTLE PUBLIC SCHOOLS
Parent Portal App
Parent Portal is a communication and support tool for parents who have children that are experiencing academic probation during the pandemic.
Parent Portal is a communication and support tool for parents who have children that are experiencing academic probation during the pandemic.
Parent Portal is reliable,playful, and user-friendly feature built within the current Seattle Public Schools app.
Parent Portal is a communication and support platform for parents who have children that are experiencing academic probation during the pandemic. While there is currently a shortage of virtual tutoring, Parent Portal is able to bridge the gap between teachers and parents in order to give the best support to students during this difficult time.
ROLE & RESPONSIBILITIES
UI/UX Designer + UX Researcher + Content Strategist
August 2020 - December 2020
We are seeing a increase of lack of motivation and a high demand of online tutors for students who are doing remote learning. This ultimately leads students towards academic probation.
As COVID-19 cases increase in the United States and public-school education continues to follow the stay at home order, what support methods do students need to maintain consistent support in their educational experience during these current unprecedented circumstances?
How might we increase students grades by 10-20% if a student is on academic probation?
GOALS COMING INTO THE PROJECT
Understand the guardian role in their child’s learning and the child point-of-view during the stay at home order.
Receive critical feedback from interview participants to meet the users’ needs. Understand the online learning process and perspective through the educator lens.
This is a user journey onto how the app is being communicated between the child, parent, and child's teacher.
In this case study, I interviewed 5 research participants and determine participants availability, mainly through email, and Google survey. The data that was gathered was from a series of educators and counselors at Aki Kurose Middle School and Brighton Elementary. prototype.
Based on the research, on average, this is how much time parents spend time with their child based on age.
Parents who commute for work, were more stressed about their children than parents who worked from home because they didn't know what their child was are doing throughout the day until they get home. In addition to that, parents wished they had more communication with their children's teachers on school chapters and upcoming assignments so they can be prepared.
They were not able to share student's personal information due to the fact that all their clients were underage and must kept confidential. Therefore, the topic of the students shift gears to their technology difficulties' while working remotely from home.
They were not able to share student's personal information due to the fact that all their clients were underage and must kept confidential.Therefore, the topic of the students shift gears to their technology difficulties' while working remotely from home.
Brian is an energetic and friendly staff that’s been working at Aki Kurose Middle School for 8+ years. He loves teaching math to youth because he believes it's the gate keeper to a lot of opportunities. Since COVID, he struggles to keep some of his students focused and motivated every throughout the day.
Lisa likes to interact with people but since COVID, she has been more cautious and closed off. She is a mother of two daughters. Her oldest is in first grader attends Brighton Elementary School and her youngest daughter goes to daycare every morning while Tina continues to work remotely from home.
These low-fidelity wireframes showcase my thinking process when trying to design the parent user journey.
I wanted to the application to feel playful while preserving the iconography of the existing app.
This mood board help as a visual reference during the early stages of the prototype when developing the Material Design System.
This is a user journey on how the parent will navigate through the design system when suporting their child in helping them with their homework.
On-boarded 3 new participant for this study.
Usability testing was directed through one-on-one Zoom interviews and heat map testing. The test results help solified the pain-points in the design system.
Add more visual confirmations so the user knows when their work as been submitted. If the purpose of the feature is to see the student’s upcoming assignments, it should be the forefront of the feature and the student full schedule should be secondary.
Interview 1: “When I first went onto the app, I thought it was uncompleted because the app doesn’t show when I got notified. If I don’t get notified when my child’s assignment is do soon, how would I know?”
Interview 2:“Where is the Parent Portal? Its not that noticeable.”
Redesigned the Parent Portal signage to make it more visually obvious.
Through this project, I have learned so much about the the process of UX Research and UX Design.
I've also learned so much about how to be a better communicator when consolidating my ideas in a design setting as well as being more confident in connecting with participants in one-on-one interviews.
Moving forward, I now have a ebetter sense of what happens behind the sense of UX Research along with key-framing the project statement as a UX Designer.
If I could do it all over again, I would backtrack my research findings and see how COVID effects families at this current estate.
This project was during the beginning phases of the pandemic so I am extremely curious on how parents and school navigate through it. In additional to this, I would like to do a deep dive with the school educators on their views on how the online tutoring support changed and if it is available to all students.them to create habits within the app.
You reached the end! Thanks for giving my work a moment of your day.
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